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Our Story
Since opening our doors in 2017, we’ve helped more than 25 cleaning and home service companies cut missed calls, speed up follow-ups, improve client satisfaction, and regain hundreds of hours of their time each year. 8 years later and we’ve stayed excited and committed to staying true to the dedicated, personal, and human-centered service that defines who we are and what we build with our partners.
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9
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9
Client Satisfaction
2
8
6
4
1
0
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2
k+
Hours Delegated
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8
6
4
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4
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Businesses Served
Bold work wins
We take ownership, not orders. Your admin spots issues early, calls customers proactively, and recommends smarter workflows—because passive support doesn’t move the needle.
Performance over promises
No buzzwords—just metrics. We track response times, missed calls, follow-up SLAs, schedule adherence, and reviews, then report weekly so you see progress, not platitudes.
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Think smart, act fast
Playbooks + agility. We use clear SOPs and checklists, iterate the same day, and flex coverage with demand to keep phones, schedules, and follow-ups on pace.
InoVA Local was built on a simple belief: when business owners have real, reliable experienced support, they can finally focus on growing their companies instead of being buried in daily operations. Rooted in the cleaning and home service industries, we’ve developed a people-first, detail-oriented culture where every client and VA receives attentive, relationship-driven support from a small but dedicated management team with many decades of experience in growing service businesses.
Pratap
Owner and CEO of InoVA Local
Kelli Joy Wells
Head of Operations and Head of Client Management
Summer Thompson
VA Team Lead and Recruiting Team Lead
Hannah Brook-Evans
Hiring & Operations Associate
Beyond Support: Real Connections to Build Your Growth
Our management team is intentional, experienced, and deeply attentive. We meet frequently to discuss your account, guide your VA, troubleshoot challenges, and refine your processes—ensuring that your business is supported with the same care and detail that we’d expect for our own.
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