Background
NLZ Cleaning Long Island had steady demand but the owner was still tied to phones, scheduling, and day to day admin. Monthly revenue hovered near 25,000 and growth felt capped by time.
Objectives
Reclaim the owner’s day, stabilize operations, and create room to scale without sacrificing service quality.
Bottlenecks Identified
Peak hour calls went unanswered, schedules slipped, follow ups lagged, and hiring dragged on without clear steps. Documentation was light, so tasks were easy to miss and hard to repeat.
Implementation Highlights
We clarified goals, mapped pressure points, and introduced a simple operating rhythm. Customers reached a real person quickly, calendars stayed tight, estimates received timely follow ups, and routine admin lived inside the existing systems so nothing fell through the cracks.
Owner Impact
With daily work handled, the owner shifted attention to growth and checked in about 15 minutes per day to review progress and approve decisions.
Business Results
Monthly revenue rose from about 25,000 to 40,000 in the first phase, with continued expansion from a steadier operational base. Faster responses, fewer missed calls, cleaner pipelines, and smoother staffing turned busy days into a repeatable growth engine.
Diagnose, Systemize, Launch, Optimize
We mapped the time drains, built simple SOPs with right-sized coverage, handed daily admin to a dedicated virtual admin, and tuned performance weekly to turn busy days into a repeatable growth rhythm.
Map, Match, Onboard, Improve
We mapped bottlenecks, matched a personality-fit admin to the client’s hours and tools, onboarded with clear SOPs and scripts, then improved weekly with QA and metric-driven tweaks.
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Results (first 90 days)
A growing residential cleaning company asked us to streamline day-to-day ops so the owner could focus on growth. Phones, scheduling, follow ups, and hiring were eating the calendar and capping revenue.
- +60% monthly revenue (≈ $25k → $40k)
- Owner time cut to ~15 minutes per day for check-ins and approvals
- Same-day estimate follow ups standardized to lift conversions
- Fewer missed calls and no-shows with tight scheduling and reminders
- Cleaner pipeline and faster hiring through documented SOPs and VA ownership
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